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FAQ for Enrolled Participants

  • Q: What is the procedure if a client is absent?

    A: Contact Second Home via SHattendance@nresc.org to inform the team the client will be absent. This alerts all necessary team members! If the client rides NRESC transportation, contact the transportation company directly to alert them. If there are any issues, contact Second Home.

     

    Q: I was informed that Second Home will have a delayed opening. What time should clients report?

    A: Second Home operates under a 90-minute delay; therefore, clients should arrive at 10:30 AM. Families and group home representatives should follow the official direction of NRESC correspondence only.

     

    Q: Are there any dietary restrictions at Second Home?

    A: Yes! Second Home is peanut, tree nut, and sesame-free. 

     

    Q: We are new to Second Home and want to connect with other families, what should we do?

    A: We're excited to have you join our community. Contact the Supervisor, Stacey Gorman at sgorman@nresc.org and she can direct you to the existing group - Second Home Parent/Guardian Partnership.

     

    Q: How do pick-up and drop-off work for enrolled participants?

    A: All cars, vans, and buses enter the parking lot for Second Home off of Bogert Street, adjacent to the parking lot for Second Home. The entrance from Union Blvd is blocked during pick-up and drop-off.

     

    Q: I have questions, who should I contact?

    A: If you have a general inquiry and are unsure of whom to contact, email adultservices@nresc.org and the appropriate individual will respond. Enrolled participants are assigned lead instructional staff, clients are encouraged to coordinate directly with the leader of their group. 

     

    Q: My client is interested in receiving therapy, what is the process?

    A: All therapeutic services must be pre-approved and confirmed in a client's ISP with proper prior authorizations and Service Delivery Reports received by Second Home prior to rendering services. In order to obtain such, a collaborative team meeting and/or conversation shall occur in which the therapies are discussed and allocated. Clients must coordinate with their Support Coordinators to determine their budgetary allocation allotments or restrictions. At this time, Second Home provides 30-minute individual sessions for occupational therapy, physical therapy, and speech therapy. Requests received may take a period of time to coordinate and any delays will be communicated at the time of the submitted request.

     

    Q: My client has been hospitalized, is there a re-entry process?

    A: We hope your loved one has a safe and speedy recovery. Yes, all clients who have been hospitalized must submit a note of medical clearance from their physician before returning to the program. If any care levels change as a result of the hospitalization, an ISP re-entry meeting shall be held to discuss the new care expectations.